Modality CRM Enhance for Microsoft® Lync™

Modality CRM Enhance for Microsoft® Lync™

CRM Enhance extends the standard contact presence menu
 
1.0 (See all)

CRM Enhance extends the standard contact presence menu, enabling "click-to-call" to any contact, from anywhere within Microsoft Dynamics CRM.With Modality Systems' CRM Enhance for Microsoft Lync,provide a full drop down "Persona Menu" wherever the contacts name is listed in Dynamics CRM with a presence indicator. By pulling the contact information from the Dynamics CRM database, it can be presented in the persona menu, enabling seamless click-to-call, click to email, or click to IM (IM requires OCS or Lync federation). You can also choose to add the CRM contact to your personal Outlook contacts database.

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